The morning after I posted my last post on my dissatisfaction with my whole experience with Sears, I had an email in my inbox asking me to please contact Sears Cares.
I made the contact. A very nice lady called me. She was watching my case to make sure that everything went as it should.
The technician came yesterday. The dryer now works great. The lady called me back just now. She made sure everything was going well. She also extended my dryer warranty for another year.
Hopefully, this won't happen to any one else. I am very glad to know that Sears actually does care.