Tuesday, November 1, 2011

Laptop City in El Paso offers poor customer service

I called Laptop City this morning to see about them repairing my computer. I told them I was sure it was the hard drive and asked how much to repair it. He told me they couldn't give me an amount, but that they would charge me 19.95 to look at it and that would go toward the repair price. I asked for just a ball park figure. They said they couldn't do that, but if it was a hard drive, it would not be too much. He said it could be fixed within the day.

When I dropped the computer off, the lady told me it would be 39.95. I told her I had been told 19.95. She said ok. She said I would get a call some time today. I got the call at 7 pm. I was told that it was going to be 269.00. I can buy a new computer for not much more than that. I told them they had said it was not going to be much. He asked how much I wanted to spend. I told him 100. If they had given me some idea - which they could know- I had already had Office Depot look at it and knew it needed a hard drive. If I had been told it was going to be over 200 I would never have taken it in. Of course they would not have gotten the 19.95 from me.

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