I am very disappointed with southwest airlines! I cancelled 2 tickets on April 25th because of a weather issue at the destination. (Dean and Rick were going fishing with our friends from Tyler and the river was flooded!)
I was told that I could use the amount for any traveler, not just the ticketed ones. Supposedly on April 29th, Southwest Airlines decided to enforce the policy said to have been in place for 10 months and no longer will allow it.
Eric has been out of the country for nearly 2 years. We were trying to book tickets for Joy Anna and Jeremy to meet Eric and Ashley in Dallas. Joy Anna has school every day (including weekends) the week Eric is in El Paso and can not come down from Santa Fe. This was going to be her opportunity to see him before he moves to North Carolina. It is also her opportunity to get to meet Ashley and Eric to get to meet Jeremy.
We have planned an entire week of family/friends reunion based on the fact that we had these funds to purchase tickets. Now, Southwest Airlines is refusing to let me use the funds.
It is too far for my daughter and her boyfriend to drive because of their commitments at school. If we don't get this worked out, it will be 6 more months before they see each other as he is moving to North Carolina that week!
This is very upsetting! If that was Southwest Airline's policy on April 25th yet not being enforced, why was I not told that it couldn't be done?
Southwest Airlines has a very unhappy customer today. I was promised a call back and all I got was an email! So much for customer LUV!
Showing posts with label customer support. Show all posts
Showing posts with label customer support. Show all posts
Friday, June 24, 2011
Sunday, October 24, 2010
Don't buy a Sealy from Dillard's!
A friend of mine purchased a Sealy mattress from Dillard's. She was promised "Guaranteed Comfort" After a few nights on the new mattress, they had to move to the guest room. They were miserable. They called Dillard's but they were told there were no returns.
What about Guaranteed Comfort?
They also called Sealy, but they refused to do anything, either.
What should they do? Any suggestions?
I suggested calling Dillard's corporate office and complaining. They will call their credit card company as well. I certainly hope they can get a favorable response. Not having a comfortable mattress that you payed for is very frustrating.
I can't imagine Dillard's guaranteeing comfort and not following through.
What about Guaranteed Comfort?
They also called Sealy, but they refused to do anything, either.
What should they do? Any suggestions?
I suggested calling Dillard's corporate office and complaining. They will call their credit card company as well. I certainly hope they can get a favorable response. Not having a comfortable mattress that you payed for is very frustrating.
I can't imagine Dillard's guaranteeing comfort and not following through.
Tuesday, October 12, 2010
Sears has poor service
The letter I wrote to Sears:
My dryer went out over three weeks ago. I called the service dept and had a scheduled appointment for last Monday. The repairman came on Monday. he did not have the correct part so he made one work.
By the time I got home, the dryer was not heating again. I called back. I was told that because the call had no closed, I could not reschedule, but to call back first thing in the morning and they would come out that day. I called at 8 that morning. I was told the computer was down. I was told that it would be several days probably a week before it could be rescheduled. I told them that was not acceptable. I was told that the person I was speaking to would give my name and number to a supervisor and I would get a call back. That never happened. Later that day, I called back and was told that I could not get it serviced until Saturday. I was very unhappy. I asked for a supervisor. Again, I was told I would receive a call back. That has not happened.
I called back that night and was told I could get service on Wednesday. On Wednesday, the tech called. It was the same person who had been on Monday. He said that there was no reason for him to come out because he would have to order the part. I told him to order and have it over nighted so it could be here on Thursday. I was told that was impossible. That it went against the system. He assured me it would be here on Saturday or Monday.
Today is Tuesday. I still do have the part for my dryer. I called today and asked for a supervisor. I told them I would wait on the line since as of yet, I have not received a call back from a supervisor. He told me that I would have to wait for the part. I told him I am tired of waiting and asked if he could track the part. It said there was no way to track the part. I was furious and let him know. I asked for his supervisor. At that time I was put on hold again. I hung up after 15 minutes.
I am very, very unhappy with Sears. Over the last three years I have spent over 10,000 on appliances from Sears. I have purchased extended warranties on most of the products. I have never had a problem with any appliance or repair until this time.
I can not imagine a company as large as Sears being unable to track a part for my repair. I can not imagine a company as well known and respected as Sears treating a customer in such a manner as I have been treated. I don't even mean the fact that I have been a very good customer of Sears- just any customer.
I was told that I could rent a dryer and they would reimburse me. Will you also pay for storing my dryer as I have no place to keep it?
If I had an opportunity to fill out a customer satisfaction survey you can rest assured you would get the lowest possible scores. I don't know why in the world I am wasting my time writing this as it seems to me that no one there cares a bit.
My dryer went out over three weeks ago. I called the service dept and had a scheduled appointment for last Monday. The repairman came on Monday. he did not have the correct part so he made one work.
By the time I got home, the dryer was not heating again. I called back. I was told that because the call had no closed, I could not reschedule, but to call back first thing in the morning and they would come out that day. I called at 8 that morning. I was told the computer was down. I was told that it would be several days probably a week before it could be rescheduled. I told them that was not acceptable. I was told that the person I was speaking to would give my name and number to a supervisor and I would get a call back. That never happened. Later that day, I called back and was told that I could not get it serviced until Saturday. I was very unhappy. I asked for a supervisor. Again, I was told I would receive a call back. That has not happened.
I called back that night and was told I could get service on Wednesday. On Wednesday, the tech called. It was the same person who had been on Monday. He said that there was no reason for him to come out because he would have to order the part. I told him to order and have it over nighted so it could be here on Thursday. I was told that was impossible. That it went against the system. He assured me it would be here on Saturday or Monday.
Today is Tuesday. I still do have the part for my dryer. I called today and asked for a supervisor. I told them I would wait on the line since as of yet, I have not received a call back from a supervisor. He told me that I would have to wait for the part. I told him I am tired of waiting and asked if he could track the part. It said there was no way to track the part. I was furious and let him know. I asked for his supervisor. At that time I was put on hold again. I hung up after 15 minutes.
I am very, very unhappy with Sears. Over the last three years I have spent over 10,000 on appliances from Sears. I have purchased extended warranties on most of the products. I have never had a problem with any appliance or repair until this time.
I can not imagine a company as large as Sears being unable to track a part for my repair. I can not imagine a company as well known and respected as Sears treating a customer in such a manner as I have been treated. I don't even mean the fact that I have been a very good customer of Sears- just any customer.
I was told that I could rent a dryer and they would reimburse me. Will you also pay for storing my dryer as I have no place to keep it?
If I had an opportunity to fill out a customer satisfaction survey you can rest assured you would get the lowest possible scores. I don't know why in the world I am wasting my time writing this as it seems to me that no one there cares a bit.
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